Prada Group Assistant Store Manager

About Prada Group

Founded in 1913 in Italy, the Prada Group is a paragon of excellence with a perpetual focus on innovation. As a global leader in the luxury goods sector, the Group operates in over 45 countries under the brands PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, employing individuals from over 100 nationalities. As part of a prestigious conglomerate, the Prada Group offers a dynamic and creative work environment that values talent and passion, fostering professional growth and development.

Role & Responsibilities

• Support the Store Manager in defining business strategies to exceed financial targets and maximize sales performance across the entire store
• Make commercial recommendations to the Store Manager and relevant functions to generate sales and increase productivity
• Coach the sales team in developing action plans to exceed KPI targets, including cross-selling and upselling across product categories
• Act as a strong staff motivator, promoting team spirit through effective communication and cultivating a positive, energetic environment visible to clients
• Lead by example to ensure the team operates with the highest level of care and respect for products through all ceremonies and procedures
• Actively participate in the recruitment process, including market mapping, profile definition, and interview coordination under Store Manager guidance
• Support the Store Manager in identifying internal talent and defining development processes for career progression opportunities
• Master all company tools and applications, including IT and digital systems, and train new employees on policies and procedures
• Ensure efficient team organization consistent with business needs and appropriate delegation of responsibilities
• Place the client above all, creating a welcoming environment and ensuring the team meets every client need and request
• Foster client-centric mindset by developing solid client relationships and enforcing meaningful after-sales experiences
• Guarantee excellent client satisfaction through consistent execution of the Prada Selling Ceremony
• Proactively identify opportunities to gain new customers and increase repurchase rates
• Define targeted clientelling actions with the Store Manager to strengthen customer loyalty
• Partner with the Store Manager to ensure displays attract clients and maximize sales in accordance with company guidelines
• Contribute feedback and suggestions to the Visual Merchandising and Retail Merchandising departments as needed
• Ensure enforcement of company procedures on cash activity, inventory, logistics, and all main reporting activities requested by head office
• Guarantee effective and efficient care of company assets in the back of house and ensure cooperation with front-of-house teams
• Ensure staff grooming meets company standards and promote synergy between front and back of house
• Ensure the store complies with inventory control management requirements and organization of fiscal stock inventory activities
• Propose new opportunities for local events in partnership with local stakeholders following company guidelines
• Analyze and define benchmarks with local competitors' events and share insights with head office events department
• Maintain current knowledge of market trends and share insights with relevant functions
• Ensure the team is updated on all company activities and initiatives through internal communications

Qualifications

• Proven experience as an Assistant Store Manager or equivalent supervisory role in luxury retail
• Strong leadership and team management capabilities with demonstrated ability to motivate and inspire staff
• Excellent client-facing skills with a proven track record of delivering exceptional customer service
• Sound business acumen with the ability to analyze reports and develop strategic action plans
• Proficiency in company tools and applications, including IT and digital platforms
• Knowledge of visual merchandising and retail merchandising principles
• Understanding of inventory management and financial reporting procedures

Skills

Experience

A minimum of 3–5 years of progressive experience in luxury retail, with at least 2 years in a supervisory or leadership position managing a sales team. Prior experience in a boutique environment, ideally within a prestigious luxury brand, is highly desirable. Demonstrated success in driving sales performance, managing team dynamics, and delivering exceptional client experiences is essential.

Education

Secondary education required; tertiary education in business administration, management, or a related discipline is preferred.

Workplace

Culture

The Prada Group fosters a creative and international work environment, driven by curiosity and the pursuit of excellence. The company values the development of talent and passion, providing a platform for employees to advance their professional journeys.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.