Prada General Manager

About Prada

Prada is an Italian house of fashion and leather goods renowned for its refined craftsmanship and avant‑garde design. Operating a global network of boutiques and flagship stores, Prada is part of the Prada Group and maintains exacting standards across retail, product, and client experience. The brand attracts a clientele that expects meticulous service, sartorial excellence, and a curated luxury environment.

Role & Responsibilities

• Direct all commercial and operational aspects of the Prada Bal Harbour boutique, owning sales performance, margin and P&L accountability.
• Develop and execute sales strategies to achieve monthly and annual KPIs, driving conversion, average transaction value and client retention.
• Recruit, lead and mentor a high‑performing retail team; set service standards, coaching cadence and performance management processes.
• Build, manage and personally cultivate relationships with high‑net‑worth and VIP clients through targeted clienteling, private appointments and events.
• Oversee visual merchandising and in‑store presentation to ensure alignment with global campaign directives and local market taste.
• Control inventory flow, stock replenishment and stockroom integrity; collaborate with buying and logistics to optimise assortments.
• Ensure strict compliance with brand procedures, cash handling, audit controls and loss‑prevention protocols.
• Plan and deliver local marketing activations, trunk shows and boutique events in coordination with regional marketing and PR teams.
• Analyse sales reports and market trends; provide actionable insights and forecasts to regional leadership and merchandising partners.
• Manage day‑to‑day HR and administrative duties including scheduling, payroll inputs and employment compliance.

Qualifications

• Proven track record in luxury retail leadership with responsibility for a flagship or high‑volume boutique.
• Demonstrable P&L ownership and commercial acumen; ability to translate strategy into measurable sales growth.
• Strong people leadership with experience hiring, developing and retaining talent in a luxury retail environment.
• Deep understanding of clienteling, VIP service protocols and relationship development with high‑net‑worth clients.
• Solid knowledge of merchandising, inventory management and visual presentation standards for an aspirational luxury brand.
• Exceptional interpersonal skills, discretion and professionalism; ability to represent the brand at client and public events.
• Availability to work retail hours, including evenings and weekends; capacity to travel locally as required.

Skills

Experience

Minimum of 7–10 years in luxury retail, including several years in store leadership roles with direct P&L responsibility; prior experience managing a flagship or high‑profile boutique is strongly preferred.

Education

Bachelor’s degree in business, retail management, fashion merchandising or a related discipline preferred; equivalent experiential track record accepted.

Workplace

Culture

Prada cultivates a design‑driven, detail‑oriented workplace where creativity and craftsmanship are prized alongside commercial rigour. The retail environment emphasizes elevated client service, professional development and adherence to global brand standards while operating within a fast‑paced, highly curated luxury context.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.