Prada General Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead all aspects of the store business and department-store partnerships, maximizing overall store performance.
• Drive sales performance and achieve sales objectives while maintaining operational integrity; lead the team in delivering superior client service and after-sales experiences to build and retain client loyalty.
• Lead by example on the sales floor, engaging top clients and ensuring the highest level of client service.
• Analyze monthly store performance, report business trends across all areas, and assess competitor performance to increase market share.
• Develop and implement business action plans for each product category and client tier in partnership with, and guided by, the Retail Operations Manager.
• Manage and support stock levels through direct communication with key business departments to maximize full-price sales.
• Maintain expert knowledge of current collections and ensure the team understands brand pillars and seasonal strategy in partnership with relevant internal departments.
• Communicate company KPIs and identify strategies to meet corporate performance standards.
• Identify, recruit, hire and retain high-performing team members; build a talent pipeline through networking and competitive shopping.
• Partner with Retail Operations and the Regional Human Resources Manager on employee relations matters to minimize negative impact and ensure timely, effective resolution.
• Collaborate with Operations, Human Resources and Loss Prevention, and enforce company policies and procedures.
• Maintain company assets in accordance with headquarters’ back-of-house and front-of-house guidelines.
• Follow operational policies and procedures established by corporate and the concession host store.
• Apply knowledge of the fashion and luxury market to business decisions; track fashion trends and analyze key competitors’ performance and market activity.
• Deliver meaningful client experiences and cultivate external relationships through networking and knowledge of the local market.
• Liaise with PR, Events and Marketing to promote brand awareness and build relationships in the luxury community that can generate business.
• Coach and develop the store team, support succession planning and foster internal growth.

Qualifications

• Previous retail management experience preferred.
• Ability to analyze sales reports, identify business trends and respond quickly to business needs.
• Demonstrated ability to create positive client experiences that build loyalty and deliver measurable results.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Strong leadership and coaching skills.
• Strong organizational, multitasking and prioritization skills.

Skills

Experience

Previous retail management experience preferred

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.