Prada Digital Client Services Team Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 5, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada Digital Client Services Team Leader, Hong Kong – Lead multilingual customer service operations and drive sales across Asia Pacific.
Role & Responsibilities
- Support the Digital Customer Service team in delivering exceptional customer service and building strategic clienteling relationships with customers across Asia Pacific via multiple contact channels (telephone, live chat, social media, email)
- Execute client outreach initiatives and drive sales through effective clienteling practices
- Identify customer needs, preserve relationships, and resolve service and product-related issues with efficiency and discretion
- Provide comprehensive assistance to customers during e-commerce transactions and post-sales support
- Communicate and coordinate with internal departments to implement effective solutions for customer issues
- Motivate, coach, and mentor team members to achieve both sales and non-sales objectives
- Monitor and review staff performance on a regular basis in collaboration with managers
- Foster team morale and cultivate a collaborative culture through open, two-way communication
- Ensure ongoing application of team learning and best practices in the workplace
- Assist the Digital Customer Service Manager with daily operations to meet service levels and KPI targets
- Enforce escalation processes and ensure their consistent application across all interactions
Qualifications
- Minimum 2 years of experience in customer service or fashion industry background
- Demonstrated strong sales skills and clienteling experience
- Proactive mindset with solutions-oriented approach and customer-first mentality
- Fluent verbal and written proficiency in English, Mandarin, and Cantonese
- Ability to work shifts, weekends, and public holidays
- Proven inspirational and highly motivated team leadership capabilities
- Strong collaborative working skills
- Excellent analytical and problem-solving abilities
Skills
Experience
Minimum 2 years of experience in customer service, preferably with exposure to the fashion or luxury sector. Demonstrated track record of leading teams and driving customer satisfaction through proactive relationship management and sales achievement.
Education
No specific educational qualification stipulated; however, fashion-related qualifications or relevant certifications in customer service or team leadership would be advantageous.
Workplace
This position is based in Hong Kong, Hong Kong.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Team Lead», «Omnichannel Client Experience Supervisor», «Digital Support Operations Lead», «Client Relations Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.