Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Monitor fashion trends and competitive landscape, sharing insights with team members to maintain brand relevance
• Uphold the company's image and professional standards, ensuring consistent compliance across personal presentation and team conduct
• Collaborate with store management to deliver exemplary customer service during reception and interaction phases, meeting brand quality benchmarks
• Manage customer complaints and post-sale service matters with discretion and authority
• Cultivate and maintain customer loyalty, assisting in the oversight of key accounts and VIP clientele
• Support store management in team recruitment, coordination, and continuous motivation to ensure optimal performance and capability alignment
• Oversee staff training and professional development initiatives in partnership with store management
• Establish and monitor qualitative and quantitative performance targets through analysis of sales metrics, monthly activity assessments, and annual reviews
• Contribute to store operational planning and align initiatives with store management
• Supervise department staff and provide ongoing performance support
• Enforce adherence to internal workflows and operational procedures
• Maintain store presentation and merchandise care standards consistent with brand guidelines, fostering staff accountability
• Develop comprehensive product knowledge across all categories
• Ensure window displays and interior merchandise presentations comply with company directives and store manager guidelines
• Optimize inventory management through collaboration with warehouse staff to maximize sales support
• Report inventory anomalies and discrepancies to store management in real time
• Oversee correct merchandise flow and reconciliation procedures
• Manage routine and non-routine inventory ordering
• Support year-end stocktakes, category-level inventories, and in-transit stock monitoring
• Implement security measures to protect merchandise and valuables in-store and in warehouse
• Report and address any losses or theft incidents promptly with store management
• Co-train staff on loss prevention and theft deterrence protocols
• Compile and analyze key reports on sales, inventory, staff performance, customer relationship management, and warehouse operations
• Support department management in reporting functions

Qualifications

• Proven retail management experience in luxury fashion or comparable high-end retail environment
• Demonstrated leadership capability with ability to motivate and develop direct reports
• Strong customer service orientation with experience managing VIP and key account relationships
• Proficiency in inventory management systems and merchandise flow optimization
• Knowledge of visual merchandising principles and store standards compliance
• Experience with sales performance analysis and reporting

Skills

Experience

Minimum 3-5 years of progressive retail management experience in luxury fashion, designer brands, or ultra-premium retail sectors, with demonstrated success in overseeing departmental operations and leading sales teams. Prior exposure to high-touch customer service in branded retail environments is essential.

Education

High school diploma or equivalent; bachelor's degree in business, retail management, or related discipline preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.