Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the department team to exceed financial targets, maximize sales performance, and contribute to the success of the store.
• Support the Store Manager in developing and implementing business plans by analysing department performance and proposing relevant action plans.
• Lead the department team to exceed KPI targets.
• Foster cross-selling and upselling across product categories.
• Maintain a presence on the sales floor and ensure the highest standards of client approach and service.
• Promote omnichannel awareness and encourage the team to use digital tools to strengthen client relationships and achieve business objectives.
• Develop the e-commerce channel through timely responses to orders while maintaining high service standards.
• Stay informed about market trends, particularly those related to the department, and share insights with relevant functions.
• Ensure displays attract clients and maximize sales in accordance with company guidelines.
• Create a welcoming, client-first environment and ensure the team meets clients’ needs and requests.
• Develop and maintain strong client relationships, deliver meaningful after-sales experiences, and uphold a client-centric mindset.
• Ensure excellent client satisfaction and service through execution of the Brand Selling Ceremony.
• Identify opportunities to acquire new clients and grow department sales.
• Strengthen client loyalty by supporting the department team’s clienteling initiatives.
• Proactively manage customer complaints to maintain client relationships and achieve positive outcomes.
• Motivate staff and promote team spirit through effective communication, fostering a positive and energetic environment visible to clients.
• Encourage information-sharing within the team and lead morning briefings on specific topics.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the department sales team in product knowledge, sales techniques, client services, and company policies and procedures, in line with identified needs and priorities.
• Identify talent for internal development opportunities and share proposals with the Store Manager to define appropriate development processes.
• Develop the team through coaching and follow-up on individual action plans.
• Support the Store Manager in mapping the market for recruitment research.
• Lead by example to ensure the team demonstrates the highest level of care for and respect toward products in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support compliance with company procedures for cash activity, inventory, logistics, and head-office reporting.
• Contribute to effective and efficient care of company assets.
• Provide feedback and suggestions on department needs to the Store Manager and, where necessary, to the Visual Merchandising and Retail Merchandising departments.
• Ensure effective back-of-house organization for the department, protect company assets, and maintain staff grooming standards.
• Ensure company policies and procedures are implemented proactively while managing department operations.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.