Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the department team to exceed financial targets and maximize sales performance whilst contributing to overall store success
• Support the Store Manager in developing and implementing business plans through analysis of departmental performance and action plan proposals
• Lead the department team to exceed KPI targets and foster cross-selling and up-selling opportunities across product categories
• Maintain consistent presence on the sales floor, ensuring the highest standard of client approach and service delivery
• Champion omni-channel awareness and encourage digital tool adoption to strengthen client relationships and achieve business objectives
• Actively support e-commerce channel development through timely order response and consistently high service standards
• Remain current with market trends, particularly within the managed department, and communicate insights to relevant functions
• Ensure product displays attract clients and maximize sales in accordance with company visual merchandising guidelines
• Foster a client-centric mindset by developing and maintaining strong client relationships and delivering exceptional after-sales experiences
• Execute the brand selling ceremony to guarantee client satisfaction and consistently high service levels
• Proactively identify opportunities to acquire new clients and expand departmental sales
• Support the department team in executing clienteling initiatives to strengthen client loyalty
• Manage customer complaints proactively to maintain positive client relationships and outcomes
• Act as a strong staff motivator, fostering team spirit through effective communication and cultivating a positive, energetic work environment
• Facilitate information exchange within the team and proactively lead morning briefings on relevant topics
• Demonstrate mastery of all company tools and IT applications, ensuring the team remains current with updates
• Train and inspire the sales team on product knowledge, sales techniques, client service, and company policies and procedures
• Identify talent within the team and propose candidates for internal development opportunities in collaboration with the Store Manager
• Provide coaching and follow-ups on individual action plans to guarantee team development
• Actively support the Store Manager in market research initiatives
• Promote synergy and cooperation between front-of-house and back-of-house operations
• Lead by example to ensure the team operates with the highest level of care and respect for products in all procedures
• Support enforcement of company procedures related to cash handling, inventory management, logistics, and reporting activities
• Contribute to effective and efficient stewardship of company assets
• Provide feedback and suggestions on departmental needs to the Store Manager and relevant support departments
• Ensure effective and efficient back-of-house organization while maintaining responsibility for asset protection and staff grooming standards
• Proactively implement company policies and procedures while managing all operational activities related to the department

Qualifications

• Passion and in-depth knowledge of the managed product category
• Business-driven mindset with strong financial acumen
• Team player with demonstrated ability to lead and influence peers
• Strong customer service orientation with natural ability to serve clients
• Confident, enthusiastic, and positive demeanor
• Problem-solving capabilities
• Organized and detail-oriented approach
• Market and product knowledge with genuine passion for luxury retail
• Business, retail management degree or equivalent (preferred)
• Demonstrated interest in luxury, fashion, art, and design

Skills

Experience

Minimum 2–3 years of sales or retail management experience, with demonstrated success in exceeding sales targets, managing retail teams, and delivering exceptional client service. Prior experience in luxury retail or fashion is strongly preferred.

Education

Business, retail management degree or equivalent qualification is preferred; however, extensive demonstrable retail management experience may be considered in lieu of formal education.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.