Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive departmental financial targets and sales performance, maximizing contribution to store success
• Develop and implement business plans in collaboration with the Store Manager through performance analysis and strategic action planning
• Ensure all team members exceed KPI targets through coaching, motivation, and performance management
• Foster cross-selling and upselling opportunities across product categories
• Maintain consistent presence on the sales floor to guarantee highest standards of client approach and service
• Promote omnichannel awareness and digital tool adoption among the team to enhance client relationships and business objectives
• Manage e-commerce channel responsibilities with timely order responses and premium service delivery
• Monitor market trends relevant to the department and share insights with relevant functions
• Ensure display presentation attracts clients and maximizes sales in accordance with company guidelines
• Create a welcoming environment by leading by example, placing client needs above all
• Develop and maintain solid client relationships through meaningful after-sales experiences and clienteling initiatives
• Execute the 'Brand Selling Ceremony' to guarantee client satisfaction and premium service levels
• Proactively identify new client acquisition opportunities to grow departmental sales
• Manage customer complaints professionally to maintain positive client relationships
• Motivate and inspire the team through effective communication, cultivating a positive and energetic environment
• Conduct regular morning briefings on relevant topics and encourage information exchange within the team
• Master all company tools, applications, and digital systems; keep team informed of updates
• Provide comprehensive training on product knowledge, sales techniques, client services, and company procedures
• Identify and propose internal talent development opportunities to the Store Manager
• Provide coaching and follow-up on individual action plans to ensure team development
• Support the Store Manager in market research and talent mapping initiatives
• Lead by example in product care and handling procedures, maintaining the highest standards
• Support collaboration between front and back-of-house operations
• Enforce company procedures related to cash activity, inventory, logistics, and reporting requirements
• Maintain effective and efficient care of company assets
• Provide feedback and suggestions concerning departmental needs to Store Manager and relevant departments
• Ensure back-of-house organization and staff grooming standards while protecting company assets
• Implement and uphold company policies and procedures across all departmental operations

Qualifications

• Proven track record in retail sales management within luxury environment
• Demonstrated ability to drive financial performance and achieve sales targets consistently
• Strong leadership and team motivation skills with experience managing diverse teams
• Excellent client service orientation and ability to foster client-centric culture
• Expertise in omnichannel retail strategies and digital commerce platforms
• Knowledge of luxury product categories and market positioning
• Proficiency with retail management systems and digital tools
• Strong analytical and strategic thinking capabilities
• Proven ability to identify and develop talent

Skills

Experience

Minimum 3–5 years of progressive experience in retail sales management, preferably within luxury fashion, watches, jewelry, or related premium brands. Proven success leading sales teams to exceed targets, managing P&L responsibilities, and implementing strategic business initiatives. Demonstrated ability to mentor team members, identify high-potential talent, and drive operational excellence in a fast-paced luxury retail environment.

Education

High school diploma or equivalent required; bachelor's degree in business administration, retail management, or related field preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.