Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Represent the Brand’s philosophy and values to the store team and clients, and support successful department performance by implementing activities that achieve targets.
• Lead the department team to exceed financial and KPI targets, maximize sales performance, and contribute to the success of the store.
• Support the Store Manager in developing and implementing business plans by analyzing department performance and proposing relevant action plans.
• Promote cross-selling and up-selling across product categories.
• Maintain a visible presence on the sales floor and ensure the highest standards of client approach and service.
• Build the team’s omnichannel awareness and encourage the use of digital tools to strengthen client relationships and achieve business objectives.
• Develop the e-commerce channel through timely responses to orders and consistently high service standards.
• Stay current on market trends, particularly those relevant to the department, and share insights with relevant functions.
• Ensure product displays attract clients and maximize sales in accordance with company guidelines.
• Create a welcoming, client-first environment in which the team anticipates and meets client needs and requests.
• Develop and maintain strong client relationships, deliver meaningful after-sales experiences, and execute the Brand Selling Ceremony to ensure excellent client satisfaction and service.
• Identify opportunities to acquire new clients and grow department sales; strengthen client loyalty through clienteling initiatives.
• Proactively handle customer complaints to preserve client relationships and achieve positive outcomes.
• Motivate staff, promote team spirit through effective communication, and foster a positive, energetic environment that is evident to clients.
• Encourage information-sharing within the team and proactively lead morning briefings on specific topics.
• Master company tools and applications, including IT and digital tools, and keep the team informed of relevant updates.
• Train and inspire the department sales team in product knowledge, sales techniques, client services, and company policies and procedures, based on identified needs and priorities.
• Identify team talent for internal development opportunities and share proposals with the Store Manager to define suitable development processes.
• Develop the team through coaching and follow-up on individual action plans.
• Support the Store Manager in mapping the market for research needs.
• Lead by example to ensure the team demonstrates the highest level of care and respect for products in every ceremony and procedure.
• Promote cooperation between front and back of house.
• Support compliance with company procedures for cash activities, inventory, logistics, and reporting requested by head office.
• Contribute to the effective and efficient care of company assets.
• Provide the Store Manager with feedback and suggestions on department needs, and involve Visual Merchandising and Retail Merchandising when necessary.
• Ensure effective back-of-house organization for the department, protect company assets, and maintain staff grooming standards.
• Ensure company policies and procedures are implemented proactively while managing all department operations.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.