Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead the department team to exceed financial targets and maximise sales performance, contributing to overall store success
• Support the Store Director in developing and implementing business plans by analysing departmental performance and proposing relevant action plans
• Drive the team to surpass KPI targets through coaching and performance management
• Promote cross-selling and up-selling across product categories to enhance transaction value
• Maintain a strong presence on the shop floor, ensuring the highest standards of client approach and service
• Encourage omni-channel awareness within the team and support the use of digital tools to enhance client relationships
• Support e-commerce channel development by responding promptly to online orders and delivering consistent high-standard service
• Stay informed on market trends relevant to the department and luxury sector, sharing insights with appropriate functions
• Ensure visual merchandising attracts clients and maximises sales in line with company guidelines
• Cultivate a client-centric environment by developing strong client relationships and delivering meaningful after-sales experiences
• Execute the Brand Selling Ceremony to guarantee excellent client satisfaction and service excellence
• Proactively identify opportunities to attract new clients and grow departmental sales
• Strengthen client loyalty by supporting clientelling initiatives and targeted engagement programmes
• Manage customer complaints proactively to maintain positive client relationships and outcomes
• Act as a motivator, fostering team spirit through effective communication and cultivating a positive, energetic environment
• Lead morning briefings on relevant topics and promote open communication within the team
• Master company tools and applications, including IT and digital platforms, and ensure team currency with updates
• Train and inspire the department on product knowledge, sales techniques, client service, and company policies
• Identify talent within the team and propose development opportunities to the Store Manager
• Ensure team development through coaching and regular follow-ups on individual action plans
• Support the Store Director in market mapping for recruitment purposes
• Lead by example in handling products with care and respect
• Promote synergy and cooperation between front and back of house
• Support enforcement of company procedures relating to cash handling, inventory, logistics, and reporting
• Contribute to the effective and efficient care of company assets
• Provide feedback and suggestions on departmental needs to the Store Manager and relevant teams
• Ensure efficient back-of-house organisation, taking responsibility for asset protection and staff grooming standards
• Implement company policies and procedures proactively across all operational activities within the department

Qualifications

• Demonstrated experience leading a sales team in a luxury or premium retail environment
• Proven ability to exceed financial and KPI targets whilst maintaining exceptional client service standards
• Strong knowledge of the luxury leather goods market and product category
• Proficiency in omni-channel retail concepts and digital sales tools
• Excellent understanding of visual merchandising principles and their impact on sales
• Demonstrated expertise in client relationship management and after-sales engagement
• Strong analytical skills to review departmental performance and develop action plans

Skills

Experience

The successful candidate will have proven experience in a department management or equivalent leadership role within luxury or premium retail. A track record of consistently exceeding sales targets, developing high-performing teams, and delivering exceptional client experiences in fast-paced luxury environments is essential.

Education

Secondary education (GCSE or equivalent) minimum; further qualifications in retail management, business administration, or related discipline preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.