Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Drive the Department team to exceed financial targets and maximize sales performance and contribution to store success
• Support the Store Manager in developing and implementing business plans through analysis of departmental performance and relevant action plans
• Lead the Department team to exceed KPI targets and foster cross-selling and upselling opportunities across product categories
• Maintain a visible presence on the sales floor, ensuring the highest standards of client approach and service delivery
• Promote omni-channel awareness amongst the team and encourage utilization of digital tools to enhance client relationships and achieve business objectives
• Foster e-commerce channel development through timely order fulfillment and consistent high-service standards
• Remain current on market trends, particularly within the department's category, and disseminate insights to relevant functions
• Ensure visual displays attract clients and maximize sales in accordance with company guidelines
• Create a welcoming, client-centric environment by leading by example and ensuring the team meets all client needs and requests
• Develop and maintain solid client relationships, enforce meaningful after-sales experiences, and execute the 'Brand Selling Ceremony' to guarantee excellent client satisfaction
• Proactively identify opportunities to acquire new clients and strengthen existing client loyalty through clienteling initiatives
• Address customer complaints proactively to maintain positive client relationships
• Act as a staff motivator, promoting team spirit through effective communication and cultivating a positive, energetic environment
• Facilitate information exchange within the team through regular morning briefings on key topics
• Master all company tools and applications, including IT and digital systems, and keep the team informed of relevant updates
• Train and inspire the department sales team on product knowledge, sales techniques, client service, and company policies and procedures
• Identify talented team members and propose them for internal development opportunities in collaboration with the Store Manager
• Guarantee team development through coaching and follow-ups on individual action plans
• Support the Store Manager in market research and candidate mapping activities
• Lead by example to ensure the team operates with the highest level of care and respect for the product
• Support synergy and cooperation between front and back of house functions
• Enforce company procedures on cash handling, inventory management, logistics, and reporting activities
• Contribute to effective and efficient care of company assets
• Provide feedback and suggestions concerning departmental needs to the Store Manager, Visual Merchandising, and Retail Merchandising departments
• Guarantee effective and efficient back-of-house organization, ensuring protection of company assets and maintenance of staff grooming standards
• Ensure company policies and procedures are proactively implemented whilst managing all operational activities related to the department

Skills

Experience

Proven experience in a retail sales leadership role, ideally within luxury fashion or comparable sector; demonstrated ability to drive team performance, manage complex client relationships, and implement commercial strategies in a high-volume retail environment.

Education

Secondary education or equivalent; additional training in retail management, luxury brand operations, or client service is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.