Prada Department Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Assume full supervisory responsibility during Store Manager's absence, overseeing store opening and closing procedures, daily staff meetings, scheduling, and cash and system compliance
• Monitor daily sales performance targets in real-time, adjusting team execution strategies to ensure achievement of on-duty performance goals
• Lead crisis management for escalated customer complaints, system failures, and urgent inventory reallocations through swift decision-making and resource coordination
• Collaborate with Store Manager to establish and cascade overall store sales targets into daily, weekly, and monthly execution plans, tracking progress and refining strategies
• Develop and implement cross-category sales initiatives such as bundle recommendations and combination promotions to enhance add-on sales and average transaction value
• Analyze store metrics including foot traffic, conversion rates, and repeat purchase rates, providing regular data-driven improvement proposals to the Store Manager
• Partner with other department managers to ensure information sharing and resource optimization, enhancing overall store operational efficiency
• Champion a culture of retail excellence emphasizing service fundamentals and performance across front-of-house and back-of-house operations
• Lead clienteling initiatives through consistent, high-quality engagement and relationship-building activities to foster long-term customer loyalty and lifetime value
• Oversee team execution of brand service standards to ensure consistency and excellence in customer experience
• Manage VIC client engagement by consolidating store-wide customer data, organizing exclusive events, and identifying new sales opportunities
• Collect and act upon customer feedback systematically, optimizing service processes and presenting improvement recommendations to the Store Manager
• Assist Store Manager in managing inventory turnover, optimizing visual merchandising displays, and responding to customer needs
• Analyze product sales trends and customer feedback regularly, providing assortment recommendations and collaborating with the buying team on replenishment strategies
• Handle bespoke client requests, ensuring compliance with brand service standards and luxury positioning
• Ensure in-store product displays align with Prada's visual merchandising standards, collaborating with the visual team to maintain window and in-store presentation excellence
• Monitor inventory health, coordinate with warehouse operations to optimize stock allocation, and minimize slow-moving inventory risk
• Provide timely feedback to the buying team on product performance issues and market demand to support strategic assortment adjustments

Qualifications

• Proven experience in retail management, preferably in luxury goods or premium retail environments
• Demonstrated success in leading, motivating, and developing retail teams
• Strong analytical and data-interpretation skills with ability to translate insights into actionable sales strategies
• Exceptional understanding of luxury customer service principles and brand positioning
• Experience managing multi-category product assortments and driving cross-selling initiatives
• Proficiency in retail management systems, inventory software, and sales analytics tools
• Excellent communication and interpersonal skills with ability to collaborate across functions
• Crisis management and problem-solving abilities
• Customer relationship management (CRM) expertise and VIC program management experience

Skills

Experience

Minimum 3–5 years of progressive retail management experience, with at least 2 years in a supervisory or management capacity within luxury retail or premium brands. Demonstrated track record of driving sales performance, managing teams, and implementing customer engagement programs in a boutique or multi-category retail setting.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, or related field preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.