Prada CRM Instore Manager
Join Prada in Paris as a CRM Instore Manager. Leverage your retail expertise to enhance customer relations and drive client development in a luxury setting.
Overview
The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and innovative vision. As a global leader in the luxury sector, the Group operates in over 45 countries, encompassing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing more than 100 nationalities, the Prada Group is committed to fostering an inclusive and dynamic work environment.
Role & Responsibilities
- Ensure the accuracy of customer data inputted by the store team and validate data accuracy in the system.
- Review and analyze Client Advisors’ performance, including all elements of KPIs and MBOs.
- Provide Store Managers with individual Client Advisor overviews and strategies.
- Launch and monitor new CRM systems and functions in-store.
- Communicate with the local Retail team regarding system enhancements and customer reports.
- Generate and assist in the interpretation of in-store reports.
- Manage customer lists and ensure the execution of strategized local marketing activities.
- Assist Store Managers in setting up in-store CRM action plans, considering the event calendar and business environment.
- Conduct regular CRM training sessions with sales staff.
- Support Store Managers in activities related to customer satisfaction surveys, focusing on store feedback collection and customer follow-up actions.
Skills
Experience
Strong experience in retail, ideally as a department or team manager, with a proven track record of client development.
Workplace
This position is based in Paris, Île-de-France, France. Cerulean lists 3.323 open roles in Paris, including 64 posted recently. The broader Île-de-France area accounts for 3.740 active listings on Cerulean, 97 of which are new. In France as a whole, Cerulean currently features 4.294 open positions, with 122 posted this week.
Benefits
Working in a creative and international environment, with opportunities for professional growth and development.
Culture
Prada Group values creativity, curiosity, and excellence, fostering a dynamic and inclusive workplace. The company is committed to equal opportunities for all candidates, promoting diversity and building a fair and respectful environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.