- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
The Counter Manager leads sales, service, customer development, counter operations and team performance at Prada’s Shanghai counter. The role includes counter planning, inventory control, staff scheduling, coaching and brand compliance; relevant experience of at least 2 years is preferred. Benefits include training, performance bonuses, insurance, regular company benefits and paid annual and sick leave.
Role & Responsibilities
- Lead and coach the team to achieve sales targets, managing, allocating and tracking performance metrics.
- Improve counter service standards, deliver an excellent consumer experience and strengthen customer relationships.
- Manage counter customer relationships and develop plans to retain existing customers and acquire new ones.
- Maintain strong partnerships with department stores and shopping centres, support their initiatives and build the brand’s reputation in the retail district.
- Monitor market trends and competitors, identify the counter’s strengths and uncover sales opportunities.
- Ensure the counter and team comply with company policies and uphold the brand image.
- Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
- Manage counter products and inventory, ensuring accurate stocktakes and inventory records.
- Monitor team performance, identify gaps, support training, recommend solutions and coach team members.
- Manage, motivate and develop team members.
- Ensure staffing levels meet business needs and allocate schedules and work assignments appropriately.
- Communicate effectively with team members, share information across the team, strengthen loyalty, encourage openness and collaboration, and build team morale.
Qualifications
- Passion for the beauty retail industry.
- Strong communication and clear expression skills.
- Strong people-management skills.
- A strong service orientation.
- Thoughtfulness, career goals and resilience at work.
- At least 2 years of relevant experience preferred.
Skills
Experience
At least 2 years of relevant experience preferred.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Explore jobs in China.
Benefits
Brand-specific professional training courses and a comprehensive group training programme; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases and free products; paid annual leave and sick leave.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Beauty Retail Supervisor», «Cosmetics Department Manager», «Beauty Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.