Prada Counter Manager

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Lead and coach the team to achieve sales targets; manage, allocate and monitor performance indicators.
• Improve counter service standards, deliver an outstanding consumer experience and strengthen consumer relationships.
• Manage consumer relationships and develop plans to retain existing customers and acquire new ones.
• Maintain strong partnerships with department stores and shopping centres, support their initiatives and build the brand’s reputation in the retail district.
• Monitor market trends and competitors, identify the counter’s strengths and develop sales opportunities.
• Ensure the counter and team comply with company policies and preserve the brand image.
• Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
• Manage counter merchandise and inventory, ensuring accurate stock counts and records.
• Monitor team performance, identify gaps, coordinate training, recommend solutions and coach team members.
• Manage, motivate and develop team members.
• Ensure staffing meets business needs and allocate shifts and tasks appropriately.
• Communicate effectively with team members, relay information in both directions, strengthen team loyalty, encourage openness and collaboration, and sustain high morale.
• Apply brand and product knowledge, uphold brand culture and values, understand beauty-market and consumer trends, follow company and brand policies and procedures, use digital tools, and apply BA team-management procedures and guidelines, including familiarity with the employee handbook.

Qualifications

• Passion for the beauty retail industry.
• Strong communication skills and clear expression.
• Strong people-management skills.
• A strong service orientation.
• Thoughtfulness, career goals and resilience at work.
• At least 2 years of relevant work experience preferred.

Skills

Experience

At least 2 years of relevant work experience preferred.

Benefits

Brand-specific professional training and group training programmes; performance bonuses; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases and free products; paid annual leave and sick leave.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.