Prada Clienteling & Campaign Specialist

Location
Employment Full-time
Seniority Mid-Level
Posted Mar 4, 2026
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Join Prada in Milan as a Clienteling & Campaign Specialist. Drive client engagement strategies in a leading luxury brand. Fluent English and Italian required.

Overview

The Prada Group, established in 1913 in Italy, is a paragon of luxury and innovation. As a leading entity in the luxury sector, the Group operates globally across more than 45 countries, managing prestigious brands such as PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With a diverse workforce representing over 100 nationalities, Prada is committed to excellence and creativity.

Role & Responsibilities

  • Develop and manage one-to-one campaigns, coordinating with regional and corporate teams to deliver tailored campaigns.
  • Execute one-to-many communications in collaboration with Digital, E-commerce, and IT teams.
  • Collaborate with Time-to-Market, Merchandising, and Digital teams to ensure brand consistency.
  • Manage campaign calendars and ensure timely delivery of communications.
  • Coordinate assets and content with cross-functional teams.
  • Support the Global Clienteling strategy by providing actionable insights to stakeholders.
  • Provide regular reporting and recommendations to Top Management and stakeholders.
  • Ensure operational excellence across regional teams by distributing KPIs and sharing best practices.
  • Act as a Clienteling Ambassador within the brand.

Qualifications

  • Bachelor’s degree in Marketing, Business, Engineering, or related fields.
  • Previous experience in CRM, Clienteling, or Client Department, preferably within a luxury brand.

Skills

Critical thinking and problem-solving abilities. Organizational skills to manage multiple tasks simultaneously. Excellent communication and organizational skills. Fluency in English and Italian; additional languages are advantageous.

Experience

Previous experience in CRM, Clienteling, or Client Department, preferably within a luxury brand. Experience as a Client Advisor or in In-Store CRM/Clienteling or In-Store Training is considered a strong plus.

Education

Bachelor’s degree in Marketing, Business, Engineering, or related fields.

Workplace

This position is based in Milan, Lombardy, Italy. Cerulean lists 547 open roles in Milan, including 14 posted recently. The broader Lombardy area accounts for 570 active listings on Cerulean, 14 of which are new. In Italy as a whole, Cerulean currently features 1.306 open positions, with 32 posted this week.

Benefits

Working in a creative and international environment with opportunities for professional growth. The company promotes an inclusive work environment, ensuring equal opportunities for all.

Culture

Prada Group fosters a creative and international environment, driven by curiosity and a quest for excellence. The company values talent and passion, promoting professional growth and inclusivity, ensuring a fair and respectful workplace for all.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.