Prada Client Services Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 9, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada seeks a Client Services Specialist in Milano to deliver luxury omnichannel support across EMEA, combining client care with sales expertise.
Role & Responsibilities
- Provide exceptional client support across multiple channels (phone, email, live chat, WhatsApp) using CRM systems to manage omni-channel interactions
- Build and nurture long-term client relationships through personalized clienteling and authentic engagement
- Execute strategies to drive client retention, engagement, and repeat purchases while acting as a Brand Ambassador
- Respond efficiently to client inquiries, explaining solutions and ensuring clients feel valued and supported
- Assist with all post-sale matters including delivery tracking, returns, repairs, and refunds
- Proactively identify and pursue sales opportunities within client interactions while maintaining service quality
- Escalate complex issues to the Client Service Team Leader and coordinate with Store Operations and boutiques to resolve client requests
- Engage in active listening, clarify information, and defuse challenging situations with professionalism
- Attend educational seminars to enhance product knowledge and develop sales strategies
- Monitor and strive to meet or exceed both service and sales KPIs
Qualifications
- Fluency in English and Italian (mandatory)
- Additional fluency in French, Spanish, German, Turkish, or Arabic (written and oral)
- Exceptional client service skills and active listening abilities
- Professional verbal and written communication, including professional phone etiquette
- Proficiency with CRM software and strong typing skills
- Ability to multitask, prioritize, and manage time effectively
- Strong conflict resolution and emotional intelligence
- Product knowledge and understanding of company policies and procedures
Skills
Experience
Any experience level; prior customer service or sales experience in luxury retail is advantageous but not required.
Education
High school diploma or equivalent; further education or certifications in hospitality, customer service, or sales are desirable.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Client Advisor», «Omnichannel Client Support Specialist», «Virtual Boutique Advisor», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.