Prada Client Relations Specialist

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Location
MilanLombardyItaly
Seniority
Junior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 13, 2026

About Prada

Prada is an iconic Italian luxury fashion house renowned for its leather goods, ready-to-wear, footwear and accessories. As part of the Prada Group, the maison combines artisanal craftsmanship with contemporary design and global retail operations, offering employees exposure to high‑end merchandising, clienteling and international luxury standards.

PRADA seeks a Client Advisor in Milan, Italy — deliver luxury client service, drive sales and build lasting relationships in a flagship retail environment.

Role & Responsibilities

  • Deliver attentive, personalised service to high‑value and walk‑in clients, anticipating needs and creating memorable in‑store experiences.
  • Develop and maintain long‑term client relationships through proactive clienteling, follow‑up and targeted outreach to drive repeat business.
  • Achieve individual and store sales targets through consultative selling, effective upselling and cross‑selling of product categories.
  • Demonstrate expert product knowledge across leather goods, ready‑to‑wear and accessories, advising clients on fit, materials and craftsmanship.
  • Support visual merchandising and floor presentation to ensure adherence to brand standards and seasonal directives.
  • Manage transactions, returns and client data accurately using point‑of‑sale (POS) systems and store CRM tools.
  • Assist with stock control, receiving, replenishment and inventory reconciliation in collaboration with the store team.
  • Contribute to a collaborative store environment, participating in team briefings, training and brand initiatives.

Qualifications

  • Polished interpersonal manner with strong verbal presentation and active listening skills.
  • Availability to work retail hours including evenings, weekends and peak seasonal periods.
  • High standards of personal presentation consistent with luxury brand expectations.
  • Discretion and professionalism when handling confidential client information and high‑value transactions.

Skills

Clienteling and relationship management Consultative selling, upselling and cross‑selling Point‑of‑sale (POS) operation and cash handling Visual merchandising and store presentation Inventory control and stock management Excellent product knowledge of luxury leather goods and apparel Basic CRM usage and client data maintenance

Experience

Preferably 1–3 years of retail experience, ideally within luxury or premium fashion brands, demonstrating consistent sales performance and client development.

Education

High school diploma or equivalent required; vocational training or a degree in fashion, retail or business is advantageous.

Workplace

This position is based in Milan, Lombardy, Italy.

Culture

Prada fosters a culture that balances creative innovation with meticulous craftsmanship and commercial discipline. The retail environment emphasises elevated client service, professional development and collaboration within globally connected teams, reflecting the maison's dedication to style, quality and editorial vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Luxury Retail Consultant», «Personal Shopper», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.