Prada Client Relations Associate

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Put clients at the center of the experience by understanding their needs and expectations, building meaningful relationships, and delivering distinctive, memorable service as a Prada, Miu Miu, or Church’s brand ambassador.
• Provide exceptional service in a warm, refined environment, following the Client Journey Ceremony and responding to clients’ needs and requests.
• Exceed individual sales targets and contribute to overall store success through strong sales performance.
• Pursue KPI targets while maintaining the highest standards of client service and sales quality.
• Demonstrate deep knowledge of products and the history, culture, and brand DNA of Prada, Miu Miu, and Church’s, applying it in client interactions.
• Proactively collect client information, accurately record it in the CRM system, and build, maintain, and strengthen relationships through a personalized approach that supports future business opportunities.
• Understand and actively promote an omnichannel approach.
• Maintain broad knowledge of luxury fashion and keep current with fashion trends and competitor information, applying these insights to client conversations and styling recommendations.
• Address client feedback and complaints responsibly, coordinating with a manager or the Customer Service team as needed.
• Handle merchandise with the highest level of care and respect.
• Use digital tools proactively to deliver a seamless, integrated luxury experience.
• Provide elevated service through in-store appointments or technology-enabled virtual appointments.
• Participate in store operations in coordination with the back of house and maintain an organized stockroom.
• Follow and execute established procedures for internal operating guidelines, inventory management, security, cash register operations, logistics, and reports required by headquarters.
• Value teamwork and communicate openly and constructively to deliver a consistent, exceptional client experience and contribute to a positive workplace that respects Diversity & Inclusion.

Qualifications

• Passion for fashion and affinity with Prada, Miu Miu, or Church’s.
• Sales and client-development experience with luxury or premium luxury brands, or in select shops.
• Extensive sales experience in ready-to-wear, shoes, and leather goods.
• Experience and a proven track record in department-store sales.
• Experience using smartphones and similar tools for long-term client development and promotional activities.
• Sales experience using foreign languages such as English, Chinese, or Korean; business-level Japanese is essential.
• Professional conduct and a responsible approach to work.
• Experience in other industries, such as hospitality, is also welcomed for some stores.
• Candidates are asked not to reapply within one year of a previous application.
• After joining, the employee may be assigned to duties in another position, including work at headquarters, based on performance and suitability, individual preference, or company needs.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.