Prada Client Relations Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Understand clients’ needs and expectations, build meaningful relationships, and deliver distinctive, memorable experiences as a PRADA brand ambassador.
• Exceed individual sales targets and contribute to the store’s overall success through strong sales performance.
• Pursue KPI targets while maintaining the highest standards of client service and sales quality.
• Apply knowledge of PRADA’s products, history, culture, and brand DNA in client interactions.
• Proactively gather client information, record it accurately in the CRM system, and build, maintain, and strengthen relationships through personalized engagement to develop future business opportunities.
• Understand and actively promote an omnichannel approach across store and e-commerce channels.
• Maintain broad knowledge of luxury fashion, current trends, and competitors to inform client conversations and styling recommendations.
• Handle client feedback and complaints responsibly, collaborating with supervisors or the Customer Service team when necessary.
• Handle products with the utmost care and respect.
• Use digital tools to deliver a seamless, integrated luxury experience.
• Provide high-quality service during in-person or technology-enabled virtual appointments.
• Participate in store operations with the back-of-house team and maintain an orderly stockroom.
• Follow internal operating guidelines and prescribed procedures for inventory management, security, cash register operations, logistics, and reports requested by headquarters.
• Contribute to a positive workplace through teamwork and open, constructive communication, delivering consistent client experiences and respecting Diversity & Inclusion values.

Qualifications

• High school education or above.
• Passion for fashion and affinity with PRADA.
• Sales and client development experience in luxury or premium-luxury brands, or select shops.
• Extensive sales experience in ready-to-wear, shoes, and leather goods.
• Experience and a record of achievement in private-client sales.
• Experience using smartphones and similar tools for long-term client development and sales promotion.
• Sales experience using foreign languages such as English, Chinese, or Korean; business-level Japanese is required.
• Professional conduct and a responsible approach to work.
• Experience in other industries, including hospitality, is also welcomed at some stores.

Skills

Education

High school education or above.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.