Prada Client Relations Advisor

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Location
MilanLombardyItaly
Seniority
Junior
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 13, 2026

About Prada

Prada is an iconic Italian luxury maison renowned for its leather goods, ready-to-wear, footwear and accessories. Part of the Prada Group, the brand blends artisanal craftsmanship with contemporary creativity and operates flagship boutiques and wholesale networks across the world.

PRADA Client Advisor in Milan, Italy — provide personalised luxury retail service, drive sales and build client relationships for leather goods and ready-to-wear.

Role & Responsibilities

  • Deliver an exceptional, personalised luxury client experience across every touchpoint, cultivating long-term client relationships and repeat business.
  • Achieve individual and store sales targets through active selling, clienteling and the execution of tailored private appointments.
  • Maintain expert product knowledge across leather goods, ready-to-wear, footwear and accessories to advise clients and upsell effectively.
  • Use POS and clienteling CRM systems to process transactions, manage client profiles, follow up on leads and record sales activity.
  • Ensure boutique standards are upheld: visual merchandising, stock presentation, housekeeping and loss-prevention procedures.
  • Support store initiatives including events, trunk shows and product launches; collaborate with the store team on daily operations and inventory management.

Qualifications

  • Proven customer-service orientation with refined interpersonal skills and a polished professional presence.
  • Strong commercial awareness and a demonstrable ability to close sales in a luxury retail environment.
  • Excellent communication skills and the ability to build trust with high-net-worth clients.
  • Flexible availability including evenings, weekends and public holidays as required by retail operations.
  • Legal right to work in the country of employment.

Skills

Clienteling Luxury retail sales techniques Product knowledge (leather goods, apparel, accessories) POS systems operation Visual merchandising Inventory control and stock handling Event support and private appointment management

Experience

Typically 1–3 years of retail experience, preferably within a luxury fashion house or premium boutique; demonstrable success in client-focused selling and meeting sales targets.

Education

High-school diploma or equivalent; vocational training or a degree in fashion, retail management or a related discipline is advantageous.

Workplace

The role is situated in Milan, Lombardy, Italy.

Culture

Prada cultivates a culture that combines haute craftsmanship with forward-thinking design, operating in an international, high-performance retail environment. Employees are expected to embody refinement, discretion and meticulous attention to client service while contributing to a collaborative store team.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Luxury Sales Associate», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.