Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming boutique environment and addressing their every need and request in accordance with the client journey ceremony
• Capture and maintain customer data in the company CRM to enable personalized communications, relationship development, and identification of future sales opportunities
• Embrace and promote an omni-channel commercial mindset across all customer touchpoints
• Collaborate effectively with team members and partner departments to ensure consistent, exceptional service delivery and maintain a positive, inclusive working environment
• Welcome and serve customers with excellence during all in-store interactions, prioritizing a memorable luxury experience
• Proactively engage in cross-selling initiatives across all departments to maximize sales opportunities, achieve individual sales targets, and meet key performance indicators
• Maintain current knowledge of fashion trends, competitive landscape, and brand positioning within the luxury retail sector
• Demonstrate comprehensive product and brand knowledge to educate and inspire customers
• Resolve customer complaints professionally, escalating matters to management when necessary
• Maintain shop floor presentation and visual displays to the highest standards whilst adhering to company operational guidelines and stock procedures
• Contribute to boutique security by remaining vigilant against product loss and theft

Qualifications

• Passion for retail sales and luxury shopping environments
• Demonstrated curiosity and genuine interest in luxury, fashion, art, and design
• Proven experience building and nurturing long-lasting client relationships
• Ability to work collaboratively as a team member and independently as needed
• Excellent verbal and written communication skills with strong interpersonal acumen
• Ambition, resilience, and self-motivation coupled with results-driven and problem-solving capabilities
• Product category knowledge and passion relevant to Miu Miu's portfolio
• English language proficiency required; additional languages preferred

Skills

Experience

Experience in luxury retail, brand-focused retail environments, or high-end customer-facing roles is preferred. Demonstrated success in achieving sales targets and developing client loyalty in a similar setting is advantageous.

Education

Secondary education or equivalent; retail or hospitality training is a plus but not required.

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.