Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the center by creating a welcoming environment and meeting their needs and requests in accordance with the client journey ceremony
• Capture customer data into the Company CRM to maintain and develop relationships, offering a personalized approach and identifying future opportunities
• Embrace and promote the omni-channel mindset across all sales interactions and touchpoints
• Work collaboratively with colleagues to foster open communication, ensure consistent exceptional experiences, and contribute to a positive working environment that embraces diversity and inclusion
• Welcome and serve customers with an excellent in-store experience at all times
• Proactively engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs
• Stay informed of fashion trends and competitor activity to maintain market relevance
• Demonstrate comprehensive brand and product knowledge
• Address customer complaints effectively by liaising with line management when necessary
• Maintain shop floor and visual display standards in compliance with company operational guidelines and stock procedures
• Contribute to a high level of security and prevent product theft

Qualifications

• Passion for selling and retail environments
• Curiosity and genuine interest in luxury, fashion, art, and design
• Demonstrated experience building long-lasting relationships with clients
• Ability to work effectively both as a team member and independently
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, and results-driven orientation
• Strong problem-solving capabilities
• Passion and knowledge of the managed product category
• Proficiency in English (mandatory); additional languages preferred

Skills

Experience

Experience in luxury retail or high-end sales environments, with demonstrated success in building and maintaining client relationships and achieving sales targets.

Education

Secondary education or equivalent; additional training or certification in luxury retail or customer service is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.