Prada Client Advisor
Prada Group seeks a Client Advisor in Troy, USA — deliver exceptional luxury retail service, build client relationships and drive sales.
Overview
Prada is a leading Italian luxury fashion house and part of the Prada Group, a global collection of maisons including Miu Miu and other premium labels. Renowned for its combination of craftsmanship, innovation and contemporary design, Prada operates internationally and positions creativity and product excellence at the core of its brand identity.
Role & Responsibilities
- Deliver an exceptional, personalized luxury client experience and place the customer at the centre of every interaction.
- Proactively identify client needs, develop long-term relationships and convert opportunities to achieve individual and store sales targets and KPIs.
- Capture and maintain accurate customer data in the company CRM to support clienteling and future outreach.
- Embrace and promote the omni-channel customer journey, supporting integration between in-store and digital touchpoints.
- Maintain high standards of visual merchandising and shop floor presentation in line with company guidelines.
- Collaborate closely with colleagues across departments to maximise cross-selling and ensure consistent service.
- Manage client complaints professionally, escalating to line management when appropriate.
- Contribute to store security and loss prevention by following stock procedures and vigilance protocols.
Qualifications
- Demonstrated passion for luxury retail and selling.
- Proven ability to build and sustain long-lasting client relationships.
- Excellent verbal communication and interpersonal skills.
- Ability to work autonomously and as part of a collaborative team.
- Resilience, self-motivation and a results-driven mindset.
- Strong product knowledge of the assigned category.
- Fluent English; additional languages are an advantage.
Skills
Experience
Prior retail or luxury sales experience with demonstrated success in client relationship building is preferred; direct experience in high-end fashion or leather goods is advantageous. No specific years are mandated, but a track record of meeting sales targets is expected.
Education
High school diploma or equivalent; vocational training or coursework in retail, sales or luxury brand management is a plus.
Workplace
This position is based in Troy, Michigan, USA, within easy reach of Detroit.
Culture
Prada offers a creative, international workplace where design thinking and excellence are prized. Teams are encouraged to be curious and ambitious; the company promotes inclusion and diversity and supports professional development within a high-calibre luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Client Relations Advisor», «Retail Sales Associate», «Personal Shopping Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.