- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 11, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
The Client Advisor represents PRADA and delivers personalized luxury service while pursuing individual sales and KPI targets across store and e-commerce channels. The role combines client development, product and brand knowledge, appointments, and store operations; it requires business-level Japanese and sales experience in luxury or premium fashion retail.
Role & Responsibilities
- Understand customers’ needs and expectations, build meaningful relationships, and deliver distinctive, memorable experiences as a PRADA brand ambassador.
- Provide exceptional service in line with the Client Journey Ceremony, creating a warm, refined environment and responding to customers’ needs and requests.
- Pursue individual sales targets and contribute to store success through strong sales performance.
- Work toward KPI targets while maintaining the highest standards of service and sales quality.
- Apply knowledge of products, PRADA’s history and culture, and the brand’s DNA in customer interactions.
- Proactively gather customer information, accurately record it in the CRM system, and build, maintain, and strengthen relationships through personalized engagement that supports future business opportunities.
- Understand and actively promote an omnichannel approach across store and e-commerce channels.
- Maintain broad knowledge of luxury fashion, current trends, and competitor activity, applying it in customer conversations and styling recommendations.
- Handle customer feedback and complaints responsibly, working with managers or the Customer Service team as needed.
- Care for all merchandise to the highest standard.
- Use digital tools to provide a seamless, integrated luxury experience.
- Deliver high-quality service during in-store or technology-enabled virtual appointments.
- Participate in store operations in coordination with the back of house and maintain an orderly stock environment.
- Follow and execute established procedures for store operations, inventory management, security, cash register operations, logistics, and reports requested by headquarters.
- Value teamwork and communicate openly and constructively to deliver a consistent customer experience and contribute to a positive workplace that respects Diversity & Inclusion.
Qualifications
- High school graduate or above.
- Passion for fashion and affinity with PRADA.
- Experience in sales and customer relationship-building at a luxury or premium luxury brand or select shop.
- Extensive sales experience in ready-to-wear, shoes, and leather goods.
- Relevant experience and a track record in personal shopping or external client sales.
- Experience using smartphones and similar tools for long-term client development and promotional activities.
- Sales experience using a foreign language such as English, Chinese, or Korean; business-level Japanese is essential.
- Professional conduct and a responsible approach to work.
- Experience in other industries, including hospitality, is also welcome at some stores.
Skills
Education
High school education or above.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.