Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place clients at the centre of every interaction, create a warm and refined environment, deliver exceptional service in line with the Client Journey Ceremony, and address clients’ needs and wishes.
• Exceed individual sales targets and contribute to the overall success of the store through strong sales performance.
• Pursue KPI targets while maintaining the highest standards of client service and sales quality.
• Apply deep knowledge of products, PRADA’s history, culture and brand DNA in client interactions.
• Proactively collect client information, accurately record it in the CRM system, and build, maintain and strengthen relationships through personalised engagement that develops future business opportunities.
• Understand and actively promote an omnichannel approach.
• Maintain broad knowledge of luxury fashion, current fashion trends and competitors, applying it to client conversations and styling recommendations.
• Take responsibility for client feedback and complaints, working with managers or the customer service team as needed.
• Handle merchandise with the highest level of care and respect.
• Use digital tools proactively to deliver a seamless, integrated luxury experience.
• Provide elevated service during in-person or technology-enabled virtual appointments.
• Participate in store operations in coordination with the back of house and maintain an organised stockroom.
• Follow and execute established procedures for store operations, inventory management, security, cash register duties, logistics and reports required by headquarters.
• Value teamwork and communicate openly and constructively to deliver a consistently exceptional client experience and foster a positive workplace that respects Diversity & Inclusion.

Qualifications

• High school graduate or above.
• Passion for fashion and affinity with PRADA.
• Sales and client-development experience in luxury or premium luxury brands, or select shops.
• Extensive sales experience in ready-to-wear, shoes and leather goods.
• Experience and a track record in private client sales.
• Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
• Sales experience using foreign languages such as English, Chinese or Korean; business-level Japanese is required.
• Professional conduct and a responsible approach to work.
• Experience in other industries, such as hospitality, is also welcomed at some stores.

Skills

Education

High school graduate or above.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.