Prada Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 2, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada Client Advisor in Tokyo, Japan | Join Prada's Aoyama store and deliver luxury retail excellence.
Role & Responsibilities
- Create a warm and refined environment centered on client needs, delivering exceptional service aligned with the Client Journey Ceremony framework
- Exceed individual sales targets and contribute to overall store success through high-performing retail execution
- Maintain strong commitment to KPI achievement while upholding premium service and sales quality standards
- Demonstrate deep product knowledge and articulate understanding of Prada's history, culture, and brand DNA in client communications
- Proactively capture customer information and accurately input data into the CRM system to build and strengthen personalized client relationships and identify future business opportunities
- Champion an omnichannel mindset and actively promote integrated retail strategies
- Maintain comprehensive knowledge of luxury fashion trends and competitive landscape; apply insights to styling recommendations and client conversations
- Collaborate with management and customer service teams to professionally address client feedback and complaints
- Handle merchandise with the highest level of care and respect
- Leverage digital tools to deliver seamless and integrated luxury experiences
- Conduct client appointments both in-person and virtually via technology, maintaining premium service standards
- Coordinate with back-of-house operations to maintain organized stock environments and participate in store operations
- Adhere to internal operational guidelines, inventory management, security protocols, point-of-sale procedures, logistics, and reporting requirements
- Foster teamwork through open and constructive communication while contributing to a positive workplace environment that respects Diversity & Inclusion values
Qualifications
- High school diploma or equivalent or higher
- Passion for fashion and demonstrated affinity for the Prada brand
- Proven sales and client-building experience in luxury, premium luxury, or select retail environments
- Extensive sales experience with ready-to-wear, footwear, and leather goods
- Background or proven track record in corporate sales or VIP client services
- Experience leveraging smartphones and digital tools for long-term client engagement and promotional activities
- Fluency in English, Mandarin Chinese, or Korean at business level or higher (fluent business-level Japanese required)
- Professional demeanor with demonstrated responsibility and accountability in role execution
- Hospitality or service-industry background considered a plus
Skills
Experience
Proven sales and client-building experience in luxury, premium luxury, or select retail environments; extensive experience with ready-to-wear, footwear, and leather goods categories; background in corporate sales or VIP client services; demonstrated experience with digital client engagement tools and long-term relationship building.
Education
High school diploma or equivalent; higher education preferred.
Workplace
The role is situated in Tokyo, Tokyo, Japan.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Relations Specialist», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.