Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Represent the Brand’s style and qualitative standards throughout the sales and after-sales process.
• Collaborate with colleagues to foster a positive store atmosphere and support customer satisfaction.
• Stay current with fashion trends and monitor competitors.
• Manage sales and optimize every stage of the sales process: welcome and recognize regular customers; identify expressed and unexpressed needs; present and showcase the product range; describe and recommend products in line with customer needs; respond to requests during fittings and address further requests; drive cross-selling and additional sales; support customer loyalty and ensure Customer Card data is recorded in CRM; accompany customers to the cash desk, prepare packaging and manage payments when required; thank customers, escort them to the exit, say goodbye and replace sold display items.
• Attend department and store staff meetings.
• Create and consult customer profiles.
• Deliver after-sales service in line with company standards to maintain customer satisfaction and loyalty and promote the Brand image.
• Handle complaints, with support from the manager when needed.
• Use customer interactions in the store to promote the Brand and its products.
• Share customer information with management and follow up on customer requests.
• Manage a customer portfolio through the Client Book and follow-up actions, including calls and emails.
• Attend in-store product presentations across all product categories.
• Maintain in-depth knowledge of the assigned product category and stay up to date on the full store product range.
• Forward customer product requests and feedback to the Department Manager.
• Ensure proper care and management of products in the assigned section, including cleaning and replacement.
• Maintain product displays in the department and identify corrections that could increase sales.
• Know available stock to maximize sales.
• Participate proactively in year-end, sector and rotational stocktakes by product category.
• Maintain the assigned position to help prevent theft, coordinating with colleagues when leaving it.
• Perform cycle counts accurately and report discrepancies to the supervisor.
• Promptly report any loss to the direct supervisor.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.