Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Maintain alignment with brand style and qualitative standards throughout all sales and after-sales interactions
• Cultivate a collaborative store environment that prioritizes customer satisfaction and loyalty
• Monitor fashion trends continuously and maintain competitive market awareness
• Execute consultative sales process: welcome and recognize clientele, identify expressed and latent customer needs, present and valorize product ranges, and articulate product benefits aligned with individual preferences
• Optimize cross-selling and additional sales opportunities while maintaining genuine customer-centric approach
• Register and manage customer data in CRM systems to ensure comprehensive client relationship management and future engagement
• Accompany customers through transaction process, manage premium packaging, coordinate payment processing, and ensure professional departure experience
• Create and consult customer profiles within CRM platform to drive retention and brand advocacy
• Deliver after-sales service with consistent excellence, resolving complaints professionally and escalating complex issues to management as needed
• Leverage all customer touchpoints to promote brand narrative and product storytelling
• Assume responsibility for assigned product category: attend all in-store product presentations, develop comprehensive product knowledge, and maintain pristine visual merchandising standards
• Manage inventory awareness, participate in stock-taking cycles, and maximize sales through product availability knowledge
• Maintain assigned position to prevent loss and theft; perform cycle counts and promptly report discrepancies to supervisor

Qualifications

• Demonstrated passion for luxury fashion and deep understanding of premium retail standards
• Exceptional interpersonal and communication skills with ability to connect authentically with diverse clientele
• Strong sales acumen with proven track record of exceeding quantitative objectives
• Proficiency with CRM systems and retail technology platforms
• Attention to detail with commitment to maintaining immaculate store presentation

Skills

Experience

Experience in luxury retail, fashion, or high-end customer service environments is preferred. Prior experience in a client-facing sales role with demonstrated success in building customer relationships and achieving sales targets would be advantageous.

Education

Secondary education minimum; further training in luxury retail, fashion studies, or equivalent professional certification would strengthen candidacy.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.