Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the client at the center of all interactions, creating a welcoming environment and delivering excellence service aligned with the client journey ceremony
• Exceed individual sales targets and KPI goals whilst contributing to overall store performance
• Demonstrate comprehensive product knowledge and articulate the Prada heritage, culture, and brand DNA
• Capture and maintain client data within the CRM system to foster personalized relationships and identify future sales opportunities
• Embrace an omnichannel mindset, integrating in-store and digital touchpoints to offer a seamless luxury experience
• Maintain current knowledge of luxury fashion trends, competitive landscape, and design innovation to advise clients effectively
• Manage client complaints professionally, liaising with management and client service teams as needed
• Host and conduct customer appointments both in-person and via virtual meeting platforms
• Collaborate with back-of-house teams to ensure efficient daily store operations and maintain organized inventory
• Execute company procedures regarding cash handling, security, inventory management, and reporting requirements
• Work as a team player, fostering open communication and contributing to a positive, inclusive working environment

Qualifications

• Passion for luxury fashion and human relations
• Proven experience building and maintaining long-term client relationships
• Problem-solving mindset with curiosity and genuine interest in luxury, fashion, art, and design
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively within a team setting
• Strong product knowledge and genuine passion for the Prada brand and product category

Skills

Experience

Demonstrable experience in luxury retail, high-end customer service, or fashion retail environments with a track record of exceeding sales targets and building meaningful client relationships.

Education

Secondary education or equivalent; further education in luxury retail, fashion, or hospitality is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.