Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Maintain alignment with Prada's brand standards and qualitative protocols throughout all sales and after-sales interactions
• Welcome and recognize regular customers; understand both expressed and latent customer needs to optimize the sales process
• Present and articulate the product range, highlighting benefits and value propositions tailored to individual customer requirements
• Manage the complete transaction cycle, including product trials, cross-selling, payment processing, and post-purchase packaging
• Maintain accurate and comprehensive customer data in the CRM system; ensure customer loyalty through diligent follow-up and personalized engagement
• Create and consult customer profiles; proactively manage personal customer portfolio via the Client Book with targeted recall and outreach actions
• Handle customer complaints and service recovery with professionalism, escalating complex issues to management when necessary
• Attend all in-store product presentations and maintain current knowledge of the entire product range across all categories
• Ensure proper product maintenance, cleaning, care, and replacement in assigned department sections
• Monitor product displays and visual merchandising standards; identify and communicate corrections to enhance sales presentation
• Participate actively in stock takes, inventory counts, and cycle counts; report discrepancies and losses to direct supervisor
• Collaborate with colleagues to foster a positive store atmosphere and contribute to departmental and store-wide objectives

Qualifications

• Demonstrated passion for luxury fashion and deep understanding of contemporary style and market trends
• Proven experience in client-facing luxury retail or sales environments
• Proficiency with CRM systems and customer relationship management platforms
• Strong product knowledge acquisition capability and attention to detail
• Excellent communication and interpersonal skills with demonstrated ability to build client relationships
• Ability to work as part of a team while maintaining accountability for individual performance metrics

Skills

Experience

Experience in luxury retail, customer service, or sales—preferably in a designer fashion environment. Familiarity with clienteling practices and the ability to build and maintain a personal customer portfolio is advantageous.

Education

Secondary education or equivalent; hospitality, fashion, or business-related qualifications are preferred but not mandatory.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.