Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming environment and delivering exceptional service aligned with the client journey ceremony
• Exceed individual sales targets and drive overall store sales performance while achieving KPI goals
• Demonstrate comprehensive product knowledge and articulate Prada's heritage, culture, and brand DNA to clients
• Capture and maintain client data within the Company CRM system to foster personalized relationships and identify future opportunities
• Embrace omnichannel mindset and leverage digital tools to deliver integrated luxury experiences
• Maintain current knowledge of luxury fashion trends and competitive landscape to advise clients authoritatively
• Manage client complaints proactively, liaising with line management and customer service teams as needed
• Host and conduct client appointments both in-person and via virtual channels
• Collaborate with back-of-house teams on daily store operations, stock management, and inventory procedures
• Execute compliance with Company operational guidelines, security protocols, cash handling, inventory, and reporting procedures
• Foster positive team dynamics through open communication and active participation in a diversity-inclusive workplace

Qualifications

• Proven experience building long-lasting client relationships in luxury retail or hospitality
• Demonstrated passion for human relations and consultative sales
• Exceptional communication and interpersonal skills
• Strong knowledge and passion for luxury fashion, design, and the managed product category
• Ability to function effectively both independently and as a collaborative team member
• Problem-solving orientation with curiosity and genuine interest in luxury, fashion, art, and design

Skills

Experience

Previous experience in luxury retail, fashion retail, or high-end hospitality is expected. Demonstrated success in building and maintaining client relationships and achieving sales targets is essential.

Education

Secondary education required; post-secondary education in fashion, business, or hospitality is advantageous but not essential.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.