Prada Client Advisor

About Prada

Prada is an iconic Italian luxury fashion house renowned for its leather goods, ready-to-wear and forward-thinking design. The brand operates an international network of boutiques and ateliers and is recognised for rigorous craftsmanship, elevated client service and a differentiated retail experience.

Role & Responsibilities

• Deliver a personalized, high-touch sales experience that reflects Prada’s brand standards and builds long-term client relationships.
• Achieve individual and store sales targets through proactive client outreach, appointments and walk-in conversion.
• Maintain expert product knowledge across leather goods, accessories and ready-to-wear to advise clients accurately on fit, materials and provenance.
• Manage clienteling activities: maintain and update client profiles, follow up on leads, and coordinate after-sales service and repairs.
• Execute visual merchandising and presentation standards to uphold boutique aesthetics and product storytelling.
• Operate point-of-sale systems, process transactions, handle returns and ensure accurate cash and sales reconciliations.
• Support stock management including receiving, replenishment, cycle counts and loss-prevention procedures.
• Assist with boutique events, private appointments and in-store activations, collaborating with store management and corporate teams as required.

Qualifications

• Minimum 1–2 years of retail experience, preferably within a luxury or premium brand environment.
• Proven track record of meeting or exceeding sales targets and delivering exceptional client service.
• Fluent interpersonal and communication skills; polished presentation and cultural sensitivity appropriate for high-end clientele.
• Ability to work retail shifts, including evenings, weekends and public holidays as required.
• Demonstrated discretion and professionalism when handling high-value merchandise and client information.

Skills

Experience

Typically 1–3 years of direct sales experience in luxury retail or boutique environments, with documented success in client acquisition, retention and sales performance.

Education

Secondary education required; diploma or certificate in retail, fashion, or hospitality management preferred.

Workplace

Culture

Prada cultivates a refined, design-led workplace where craftsmanship and innovation are privileged. The boutique environment emphasizes discretion, polished client service and cross-cultural collaboration within a globally dispersed retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.