Prada Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada Client Advisor in Shanghai – luxury retail sales role combining personalized client engagement, brand expertise, and omnichannel retail excellence.
Role & Responsibilities
- Create a welcoming retail environment that prioritizes client needs and expectations, delivering personalized service aligned with Prada's 'client journey ceremony' standards
- Exceed individual sales targets and maximize personal sales performance whilst contributing to overall store revenue and KPI achievement
- Demonstrate comprehensive product knowledge and articulate Prada's brand heritage, design philosophy, and core values to clients
- Capture and maintain client data within the CRM system to develop personalized approaches, strengthen long-term relationships, and identify future sales opportunities
- Conduct client follow-ups using CRM tools and host both in-person and virtual appointments to nurture client loyalty
- Maintain awareness of luxury fashion trends and competitor offerings to provide informed product recommendations and styling advice
- Resolve client complaints professionally, liaising with management and client service teams when necessary
- Actively utilize company digital and ecommerce tools to provide an integrated omnichannel luxury experience
- Collaborate with back-of-house operations, participate in daily store activities, and maintain organized inventory and stock procedures
- Ensure compliance with company operational guidelines, security protocols, cash handling procedures, inventory management, and logistics reporting
- Operate with exemplary care for all products, maintaining the highest standards of merchandising and presentation
- Foster a collaborative team environment, communicating constructively with colleagues and championing diversity and inclusion values
Qualifications
- Fluency in Mandarin Chinese and English, both written and spoken
- Proven retail or luxury customer service experience
- Demonstrated sales achievement and ability to exceed targets
- Strong interpersonal and relationship-building skills
- Proficiency with CRM systems and digital retail tools
- Comprehensive understanding of luxury fashion markets and brand positioning
- Professional presentation and grooming standards appropriate to luxury retail
Skills
Experience
Retail or luxury customer service experience demonstrating consistent sales achievement and the ability to cultivate and maintain high-value client relationships in a sophisticated retail setting.
Education
Secondary education or equivalent; additional qualification in fashion, luxury retail management, or hospitality is advantageous.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Consultant», «Brand Ambassador», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.