Prada Client Advisor

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Location
São PauloSão PauloBrazil
Employment
Full-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Aug 3, 2026

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Prada Client Advisor role in São Paulo. Deliver luxury customer experiences, build client relationships, and maximize sales as a brand ambassador.

Role & Responsibilities

  • Position the customer at the center of every interaction, creating an inviting retail environment and anticipating needs through adherence to the client journey ceremony
  • Capture and maintain customer data within the company CRM to facilitate personalized engagement, relationship development, and identification of future opportunities
  • Champion an omnichannel retail philosophy, ensuring seamless integration across all brand touchpoints
  • Collaborate with colleagues as an engaged team member, promoting transparent communication and fostering a positive, inclusive working environment
  • Deliver consistently excellent in-store service with warmth and attentiveness at all times
  • Pursue proactive cross-selling initiatives across product categories, maximizing sales opportunities while achieving individual sales targets and key performance indicators
  • Maintain current knowledge of fashion trends, competitor activity, and evolving market dynamics
  • Demonstrate comprehensive brand and product expertise, communicating the heritage and craftsmanship intrinsic to each piece
  • Resolve customer concerns professionally and effectively, escalating to management only when required
  • Uphold the highest standards of visual merchandising and shop floor presentation in accordance with company operational guidelines and inventory protocols
  • Maintain vigilance regarding store security and loss prevention measures

Qualifications

  • Demonstrated passion for luxury fashion, design, and the arts
  • Proven ability to cultivate and nurture long-term client relationships
  • Exceptional verbal and written communication skills with sophisticated interpersonal finesse
  • Proficiency in working collaboratively within a team whilst maintaining independent initiative
  • Strong result-oriented mindset coupled with resilience and problem-solving capability

Skills

Client relationship management Omnichannel retail awareness CRM systems operation Sales execution and cross-selling Fashion trend analysis Luxury product knowledge Customer service excellence Visual merchandising standards Loss prevention awareness

Experience

Demonstrated experience in building long-lasting relationships with clientele within a luxury or high-end retail environment; familiarity with luxury fashion brands and discerning customer bases is essential.

Education

Secondary education or equivalent; advanced qualifications in fashion, business, or hospitality are advantageous but not mandatory.

Workplace

The successful candidate will be located in São Paulo, São Paulo, Brazil.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Brand Ambassador», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.