Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Place the customer at the centre of all interactions, creating a welcoming environment and meeting every need and request in accordance with the client journey ceremony
• Drive to exceed individual and team sales targets, maximizing sales performance and contributing to overall store success
• Achieve and surpass key performance indicators while maintaining the highest standards of sales quality and customer service
• Demonstrate comprehensive product knowledge and deep understanding of Prada history, culture, and design DNA
• Capture customer data into the company CRM system to develop personalized relationships and identify future business opportunities
• Embrace and promote omnichannel retail practices, seamlessly integrating in-store and digital customer touchpoints
• Maintain current knowledge of luxury fashion trends and competitive landscape to provide informed style guidance and recommendations
• Take ownership of client complaint resolution in collaboration with management and Customer Service teams when necessary
• Handle products with exceptional care and respect, maintaining merchandising standards
• Actively utilise company digital tools to deliver a complete and integrated luxury experience
• Host and conduct client appointments both in-person and via virtual meeting platforms
• Collaborate with back-of-house operations in daily store activities, maintaining an organized and secure stock room
• Execute all company operational procedures, security protocols, cash management, inventory control, and reporting requirements with precision
• Foster a positive team environment through collaborative partnership, open communication, and commitment to diversity and inclusion values

Qualifications

• Demonstrated experience in luxury or premium brand retail environments
• Understanding of luxury customer service standards and expectations
• Proven ability to build and maintain long-lasting client relationships
• Proficiency working independently and as part of a cohesive team
• Excellent communication and interpersonal skills
• Fluency in English

Skills

Experience

Previous experience within a luxury or premium brand retail setting is required.

Education

No specific formal education requirement is stated; however, a secondary education or equivalent is implied.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.