Prada Client Advisor, Ready-to-Wear
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 18, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
Prada Client Advisor position at Selfridges, London — deliver luxury retail experience and drive sales across RTW and ecommerce.
Role & Responsibilities
- Place the customer at the center of all interactions, creating a welcoming environment and providing excellence service aligned with the client journey ceremony
- Drive achievement of individual sales targets and KPI goals, maximizing sales performance while maintaining the highest service quality
- Demonstrate comprehensive product knowledge encompassing Prada's history, culture, heritage, and brand DNA
- Capture and manage customer data within the company CRM system to build lasting relationships, offer personalized service, and identify future opportunities
- Embrace and actively promote the omnichannel mindset, leveraging both physical and digital touchpoints
- Maintain current knowledge of luxury fashion trends, market developments, and competitive landscape to advise clients informedly
- Take ownership of client complaint resolution, escalating to management and client service teams as necessary
- Host and conduct customer appointments both in-person and virtually, utilizing available technology platforms
- Collaborate seamlessly with back-of-house teams, supporting daily store operations and stock management
- Execute company operational guidelines, security protocols, cash handling procedures, inventory management, and all required reporting activities
- Work as a team player, fostering constructive communication and contributing to a positive, inclusive working environment
Qualifications
- Prior experience in luxury or premium retail environments
- Demonstrated understanding of luxury customer service principles and practices
- Proven ability to build and maintain long-lasting client relationships
- Ability to work both collaboratively within a team and independently
- Excellent communication and interpersonal skills
- Fluency in English
Skills
Experience
Similar experience within a luxury or premium brand retail environment
Workplace
This position is based in London, England, UK.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Brand Ambassador», «Client Relations Specialist», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.