- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
The Client Advisor represents PRADA, building meaningful customer relationships and delivering personalised luxury experiences across store and e-commerce channels while pursuing individual and store sales and KPI targets. The role spans client development, omnichannel service, appointments, product care, stockroom and store operations, and compliance with operational procedures. Following assessment after joining, duties may include another position, including work at headquarters, according to individual preference or company requirements.
Role & Responsibilities
- Understand customers’ needs and expectations, build meaningful relationships, and deliver distinctive, memorable customer experiences as a PRADA brand ambassador.
- Take responsibility for individual and store sales targets, contributing to overall store success by pursuing and exceeding individual sales objectives.
- Work toward KPI targets while maintaining the highest standards of customer service and sales quality.
- Apply a strong understanding of products, PRADA’s history and culture, and the brand’s DNA in customer interactions.
- Proactively collect customer information, accurately record it in the CRM system, and build, maintain, and strengthen relationships through personalised engagement that supports future business opportunities.
- Understand and actively promote an omnichannel approach.
- Maintain broad knowledge of luxury fashion, current trends, and competitors, and use it in customer conversations and styling recommendations.
- Take responsibility for customer feedback and complaints, working with supervisors or the customer service team as needed.
- Handle products with the highest level of care and respect.
- Use digital tools proactively to deliver a seamless, integrated luxury experience.
- Provide high-quality service during in-store appointments and technology-enabled virtual appointments.
- Participate in store operations in coordination with the back of house and maintain an orderly stockroom.
- Follow established procedures for internal operating guidelines, inventory management, security, cashier duties, logistics, and reports required by headquarters.
- Value teamwork and communicate openly and constructively, helping deliver a consistent, exceptional customer experience and foster a positive workplace that respects Diversity & Inclusion.
Qualifications
- High school graduate or higher.
- Passion for fashion and an affinity for PRADA.
- Experience in sales and client development at luxury or premium-luxury brands or select shops.
- Extensive sales experience in ready-to-wear, shoes, and leather goods.
- Relevant experience and achievements in serving high-value clients.
- Experience using smartphones and similar tools for long-term client development and promotional activities.
- Sales experience using a foreign language such as English, Chinese, or Korean; business-level Japanese proficiency is required.
- Professional conduct and a responsible approach to work.
- Experience in other sectors, such as hospitality, is also welcome depending on the store.
- Applicants who have reapplied within the past year are asked not to apply.
Skills
Education
High school graduate or higher.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.