Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Deliver exceptional service aligned with the Client Journey Ceremony, creating a welcoming and refined environment and responding to clients’ needs and requests.
• Exceed individual sales targets and contribute to overall store performance.
• Pursue KPI targets while maintaining the highest standards of client service and sales quality.
• Apply in-depth product knowledge and understanding of Prada’s history, culture, and brand DNA in client interactions.
• Proactively collect client information, accurately record it in the CRM system, and build, maintain, and strengthen relationships through a personalised approach that supports future business opportunities.
• Understand and actively promote an omnichannel approach.
• Maintain broad knowledge of luxury fashion, current trends, and competitors, applying it to client conversations and styling recommendations.
• Address client feedback and complaints responsibly, coordinating with managers or the customer service team as needed.
• Handle products with the highest level of care and respect.
• Use digital tools to provide a seamless, integrated luxury experience.
• Deliver elevated service during in-store or technology-enabled virtual appointments.
• Participate in store operations in coordination with the back of house and maintain an organised stock environment.
• Follow established procedures and execute internal operating guidelines, inventory management, security, cash-register operations, logistics, and reporting requested by headquarters.
• Contribute to a positive workplace by valuing teamwork, communicating openly and constructively, delivering a consistent client experience, and respecting Diversity & Inclusion values.

Qualifications

• High school graduate or higher.
• Passion for fashion and affinity for Prada.
• Sales and client-development experience in luxury or premium-luxury brands, or select shops.
• Extensive sales experience in ready-to-wear, shoes, and leather goods.
• Experience and a track record related to personal shopping or private-client sales.
• Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
• Sales experience using foreign languages such as English, Chinese, or Korean; business-level Japanese is essential.
• Professional conduct and a responsible approach to work.
• Experience in other industries, including hospitality, is also welcomed for some stores.

Skills

Education

High school education or higher.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.