- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 5, 2026
About Prada
Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.
The Client Advisor represents PRADA across in-store and e-commerce channels, building lasting client relationships and delivering personalized luxury service while pursuing individual sales and KPI targets. The role also supports store operations, stock organization, and established procedures for inventory, security, cash handling, logistics, and reporting.
Role & Responsibilities
- Deliver a distinctive, memorable client experience as a PRADA brand ambassador by understanding clients’ needs and expectations, building meaningful relationships, and serving clients across store and e-commerce channels.
- Work to exceed individual sales targets and contribute to overall store success through strong sales performance.
- Pursue KPI targets while maintaining the highest standards of client service and sales quality.
- Apply in-depth knowledge of products, PRADA’s history, culture, and brand DNA in client interactions.
- Gather client information, accurately record it in the CRM system, and build, maintain, and strengthen relationships through a personalized approach that supports future business opportunities.
- Understand and actively promote an omnichannel approach.
- Maintain broad knowledge of luxury fashion, current trends, and competitor activity, applying it in client conversations and styling recommendations.
- Address client feedback and complaints responsibly, coordinating with a manager or the customer service team when needed.
- Handle merchandise with the highest level of care and respect.
- Use digital tools proactively to deliver a seamless, integrated luxury experience.
- Provide high-quality service through in-store appointments and technology-enabled virtual appointments.
- Participate in store operations in coordination with the back-of-house team and maintain an orderly stock environment.
- Follow and execute established procedures for internal operating guidelines, inventory management, security, cash register operations, logistics, and reports required by headquarters.
- Value teamwork and communicate openly and constructively to deliver a consistently excellent client experience and contribute to a positive workplace that respects Diversity & Inclusion.
Qualifications
- High school diploma or higher.
- Passion for fashion and affinity for PRADA.
- Experience in sales and client development at a luxury or premium-luxury brand or select shop.
- Extensive sales experience in ready-to-wear, shoes, and leather goods.
- Experience and a track record in department-store personal shopping or sales services.
- Experience building long-term client relationships and conducting promotional activities using smartphones or similar devices.
- Business-level or higher Japanese proficiency is required; sales experience using a foreign language such as English, Chinese, or Korean.
- Professional conduct and a responsible approach to work.
- Candidates from other industries, including hospitality, are also welcome at some stores.
Skills
Education
High school diploma or higher.
Culture
Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Prada, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Fashion Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.