Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Provide exceptional service aligned with the Client Journey Ceremony framework, positioning the customer at the center while creating a warm and refined environment
• Exceed individual and store sales targets through consistent high-performance selling while contributing to overall store success
• Maintain unwavering commitment to KPI achievement and uphold the highest standards of customer service and sales quality
• Demonstrate comprehensive product knowledge and deep understanding of Prada's history, culture, and brand DNA to enhance customer communication
• Actively acquire and accurately input customer information into the CRM system to build, maintain, and strengthen personalized relationships that drive future business opportunities
• Embrace and actively promote omnichannel thinking across both retail and e-commerce channels
• Maintain current knowledge of luxury fashion trends, competitive landscape, and latest market developments to inform styling recommendations and customer conversations
• Respond professionally and responsibly to customer inquiries and complaints in coordination with management and customer service teams
• Handle merchandise with the highest level of care and respect
• Leverage digital tools proactively to deliver seamless, integrated luxury experiences
• Conduct client appointments both in-store and via virtual platforms using technology-enabled solutions
• Collaborate with back-of-house teams to support store operations and maintain an organized stockroom environment
• Adhere to all internal operational guidelines, inventory management procedures, security protocols, cash handling, logistics, and reporting requirements
• Foster teamwork through open, constructive communication and contribute to a positive workplace culture that embodies Diversity & Inclusion values

Qualifications

• High school diploma or equivalent education level or above
• Demonstrated passion for fashion and genuine enthusiasm for the Prada brand
• Proven sales and client-building experience at luxury brands, premium luxury, or select retailers
• Extensive sales experience with ready-to-wear, footwear, and leather goods
• Documented experience in customer cultivation and outreach
• Experience leveraging smartphones and digital tools for long-term customer engagement and promotional activities
• Proficiency in English, Mandarin Chinese, or Korean at business level (with business-level Japanese language skills required as mandatory)
• Professional demeanor with ability to take ownership of responsibilities

Skills

Experience

Sales and customer-building experience in luxury retail, premium luxury brands, or select retailers with demonstrated success in ready-to-wear, footwear, and leather goods categories. Experience in customer cultivation, external sales (外商), and smartphone-based customer engagement preferred. Prior hospitality experience may be considered.

Education

High school diploma or equivalent or above

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.