Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the centre of all interactions, creating a welcoming environment and meeting their needs whilst upholding the client journey ceremony standards
• Capture and maintain accurate client data in the Company CRM system to foster personalized relationships and develop future sales opportunities
• Embrace and actively promote an omni-channel mindset, seamlessly integrating in-store and digital touchpoints
• Collaborate effectively with colleagues to ensure consistent, exceptional service and contribute to a positive, inclusive working environment
• Deliver excellent in-store service, welcoming clients with professionalism and attentiveness
• Execute proactive cross-departmental selling strategies to maximize sales opportunities and achieve individual KPIs
• Maintain current knowledge of fashion trends, competitive landscape, and product innovations
• Demonstrate comprehensive brand and product knowledge across all categories
• Address client concerns professionally and escalate to management when necessary
• Maintain high standards of shop floor appearance and visual merchandising in compliance with company guidelines
• Uphold security protocols and maintain vigilance to prevent product loss

Qualifications

• Passion for selling and luxury retail environments
• Genuine curiosity and interest in luxury, fashion, art, and design
• Proven experience building long-lasting client relationships
• Excellent written and verbal communication skills
• Strong interpersonal and emotional intelligence
• Demonstrated ability to work collaboratively in teams and independently
• Result-oriented mindset with resilience and problem-solving capability
• Deep knowledge of and passion for the Prada product category

Skills

Experience

Experience in luxury retail sales or high-end customer service environments is highly valued. Prior involvement in building and maintaining a client base whilst achieving sales targets is preferred.

Education

High school diploma or equivalent; further education in fashion, business, or related fields is advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.