Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Prada seeks a Client Advisor for its flagship Fifth Avenue location in New York. The role centers on embodying the brand's heritage of excellence and innovation while delivering an exceptional luxury experience. The successful candidate will act as a brand ambassador, cultivating meaningful client relationships, driving sales through personalized service, and maintaining the highest standards of in-store presentation and product knowledge.

Role & Responsibilities

• Place the customer at the center by creating a welcoming environment and meeting their every need in accordance with the company's client journey ceremony
• Capture customer data into the company CRM to develop personalized relationships and future sales opportunities
• Welcome and serve customers with excellent in-store experience at all times
• Proactively engage in cross-selling across all departments and maximize sales opportunities to achieve individual targets and KPIs
• Maintain current knowledge of fashion trends, competitor offerings, and comprehensive brand and product knowledge
• Handle customer complaints effectively in liaison with the line manager when necessary
• Ensure shop floor and visual displays meet high standards while complying with company operational guidelines and stock procedures
• Contribute to store security and loss prevention measures
• Embrace the omni-channel mindset and work collaboratively with colleagues to foster an inclusive, positive working environment

Qualifications

• Passion for selling and luxury retail environments
• Genuine curiosity and interest in luxury, fashion, art, and design
• Demonstrated experience building long-lasting client relationships
• Ability to work effectively both independently and as part of a team
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, and strong problem-solving abilities
• Passion and knowledge of the managed product category
• Fluency in English (additional languages are advantageous)

Skills

Experience

Experience in luxury retail or high-end sales environments is preferred. Proven track record of achieving sales targets and developing client loyalty in a similar setting is advantageous.

Education

High school diploma or equivalent; additional education in fashion, retail management, or business is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 26 per hour.

Benefits

Commission, bonuses, and other incentive opportunities available based on performance.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.