Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of the retail experience, creating a welcoming environment and delivering exceptional service in accordance with the company's client journey ceremony
• Capture and maintain customer data within the company CRM system to develop personalized relationships and identify future sales opportunities
• Embrace and actively promote an omnichannel mindset, integrating digital and in-store customer touchpoints
• Foster teamwork and open communication with colleagues, ensuring consistent service delivery and contributing to a positive, inclusive workplace culture
• Welcome and serve customers with attentive in-store experience, proactively engaging in cross-selling across all departments to achieve individual sales targets and KPIs
• Maintain current knowledge of fashion trends, competitive offerings, and comprehensive brand and product expertise
• Address customer inquiries and complaints effectively, escalating to management when necessary to ensure resolution
• Uphold high standards of shop floor presentation and visual display in compliance with company operational guidelines and stock procedures
• Contribute to store security protocols and theft prevention awareness

Qualifications

• Passion for retail sales and luxury environments
• Demonstrated curiosity and genuine interest in luxury fashion, art, and design
• Proven experience building and maintaining long-term client relationships
• Excellent verbal and written communication skills, with fluent English required
• Strong teamwork and collaboration abilities alongside independent work capacity
• Sales-oriented mindset with resilience, self-motivation, and problem-solving orientation
• In-depth knowledge of and passion for the managed product category
• Additional language proficiency highly desirable

Skills

Experience

Candidates should ideally possess retail or luxury sector experience, with evidence of consistent sales achievement and demonstrated ability to cultivate client loyalty within a high-end retail setting.

Education

Secondary education minimum; further qualifications in fashion, luxury retail, or hospitality are advantageous.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.