Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Welcome and serve customers, providing an exceptional in-store experience consistent with brand standards
• Develop and maintain individual client relationships through personalized engagement and strategic use of CRM and digital tools
• Execute cross-selling initiatives across all departments to achieve individual sales targets and key performance indicators
• Maintain current knowledge of fashion trends, competitor offerings, and product assortment
• Demonstrate comprehensive brand and product knowledge to enhance client consultations
• Handle customer complaints effectively and escalate to management when necessary
• Maintain shop floor and visual displays to exacting standards, adhering to corporate operational guidelines and stock procedures
• Ensure security and loss prevention protocols are observed throughout store operations
• Oversee safe handling and storage of merchandise and valuables in the warehouse
• Process daily goods receipts, arrange merchandise according to corporate procedures, and prepare products for the sales floor
• Conduct and organize product counting and stock-take procedures
• Track product flow accurately through the SAP system
• Manage product flow during repairs and markdown activities
• Execute returns, shop-to-shop transfers, and e-commerce deliveries in compliance with corporate guidelines and deadlines

Qualifications

• Fluent English language proficiency required
• Advanced proficiency in Mandarin Chinese or other additional languages preferred
• Demonstrated affinity for luxury products and brand heritage
• High sense of responsibility and attention to detail
• Strong organizational and project management capabilities
• Mature and assertive professional demeanor
• Experience in luxury retail or similar customer-facing environments preferred

Skills

Experience

Prior experience in luxury retail, customer service, or brand ambassador roles is preferred. Demonstrated success in achieving sales targets and managing inventory in a fast-paced retail environment would be advantageous.

Education

High school diploma or equivalent; further education or retail certification would be beneficial.

Workplace

Compensation

The base compensation for this position ranges from EUR 30,022 to EUR 45,000 per annum.

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.