Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Represent and promote the brand’s philosophy and values, guiding clients into its world.
• Maximize individual and team sales while delivering a memorable luxury experience, prioritizing clients, understanding their needs and expectations, building meaningful relationships, and fostering brand loyalty.
• Create a welcoming environment, anticipate and fulfil customer needs and requests, and deliver excellent service in line with the client journey ceremony.
• Capture customer data in the company CRM to maintain and develop client relationships, personalize service, and identify future opportunities.
• Embrace and promote an omnichannel mindset.
• Collaborate with colleagues, communicate openly and constructively, help ensure a consistent exceptional experience, and contribute to a positive working environment that embraces diversity and inclusion.
• Welcome and serve customers, providing an excellent in-store experience.
• Proactively cross-sell across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
• Stay current on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Resolve customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards on the shop floor and in visual displays, following company operating guidelines and stock procedures.
• Help maintain a high level of security and remain alert to product theft.

Qualifications

• Passion for selling and retail stores.
• Curiosity and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.
• English is required; other languages are a plus.

Skills

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.