Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

The Client Advisor represents Prada’s philosophy and values while delivering an exceptional, personalized in-store experience, building lasting client relationships, and achieving individual and team sales goals. The role also supports omnichannel engagement, cross-selling, visual standards, stock procedures, and store security.

Role & Responsibilities

• Represent Prada’s philosophy and values to clients, guiding them into the brand’s world and delivering a memorable luxury experience.
• Maximize individual and team sales by prioritizing clients, identifying their needs and expectations, building meaningful relationships, and fostering brand loyalty.
• Create a welcoming environment, anticipate client needs and requests, and provide excellent service in accordance with the client journey ceremony.
• Capture client data in the company CRM to maintain and develop relationships, personalize engagement, and identify future opportunities.
• Promote an omnichannel mindset.
• Collaborate with colleagues through open, constructive communication to deliver a consistent client experience, contribute to a positive work environment, and uphold diversity and inclusion values.
• Welcome and serve clients, providing an excellent in-store experience.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay current on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Resolve client complaints effectively, liaising with the line manager when necessary.
• Maintain high standards on the shop floor and in visual displays, following company operating guidelines and stock procedures.
• Contribute to store security and remain alert to prevent product theft.

Qualifications

• Passion for selling and retail stores.
• Curiosity about and interest in luxury, fashion, art, and design.
• Experience building long-term client relationships.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the assigned product category.
• English is required; other languages are a plus.

Skills

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.