Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Serve as a brand ambassador, conveying Prada's philosophy and values to clientele while guiding them through the world of the brand
• Welcome and provide exceptional in-store service to clients at all times, creating a welcoming environment that meets their needs and expectations
• Capture and maintain customer data within the company CRM system to establish personalized connections, nurture relationships, and identify future sales opportunities
• Engage proactively in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and key performance indicators
• Maintain comprehensive knowledge of fashion trends, competitor activity, and product assortment specific to the Prada men's category
• Address customer concerns and complaints effectively, escalating to management when necessary
• Ensure shop floor and visual displays maintain high standards in compliance with company operational guidelines and stock procedures
• Contribute to store security and loss prevention efforts
• Embrace and promote an omnichannel mindset to support seamless customer experiences
• Collaborate with colleagues as a team player, fostering open communication and contributing to a positive, inclusive working environment

Qualifications

• Passion for luxury retail and selling
• Genuine curiosity and interest in luxury fashion, art, and design
• Demonstrated experience building lasting client relationships
• Ability to work effectively both independently and as part of a team
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, and strong problem-solving abilities
• Passion for and knowledge of menswear product categories
• English language proficiency (other languages considered an asset)

Skills

Experience

Retail or luxury sales experience is preferred, with demonstrated success in building client relationships and exceeding sales targets. Experience in the fashion or luxury goods sector is advantageous.

Education

High school diploma or equivalent; further education in fashion, business, or hospitality is beneficial but not required.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.