Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the customer at the center of the client journey, creating a welcoming retail environment and delivering exceptional service in accordance with luxury hospitality standards
• Capture and maintain customer data within the company CRM system to facilitate personalized client engagement, relationship development, and identification of future sales opportunities
• Embrace and actively promote an omnichannel retail mindset across all customer touchpoints
• Collaborate effectively with colleagues and department partners to ensure consistent, exceptional service delivery and foster a positive, inclusive working environment
• Welcome and serve customers, providing an outstanding in-store experience at all times while acting as a knowledgeable product expert
• Proactively engage in cross-departmental selling to maximize sales opportunities, achieve individual sales targets, and drive key performance indicators
• Maintain current knowledge of luxury fashion trends, competitive landscape, and evolving market dynamics
• Demonstrate comprehensive brand and product knowledge across all managed categories
• Address customer complaints professionally and escalate to management when necessary to ensure satisfaction and loyalty
• Maintain immaculate standards of shop floor presentation and visual display while adhering to company operational guidelines and stock procedures
• Monitor and prevent product loss, contributing to overall store security protocols

Qualifications

• Passion for selling and retail environments within the luxury sector
• Demonstrated curiosity and genuine interest in luxury fashion, art, and design
• Proven experience building long-lasting relationships with high-value clients
• Ability to work effectively both collaboratively within a team and independently
• Excellent verbal and written communication skills with strong interpersonal presence
• Ambitious, resilient, self-motivated disposition with results-driven and problem-solving orientation
• In-depth passion and knowledge of luxury product categories and brand heritage
• Fluent English language proficiency; additional language skills preferred

Skills

Experience

Demonstrated experience in luxury retail sales, client relationship building, and high-touch customer service within an upscale or designer retail environment is essential. Prior experience with premium or luxury brands is strongly preferred.

Education

No specific formal education requirement stated; however, secondary education (high school diploma or equivalent) is typically expected. Relevant certifications in luxury retail, customer service excellence, or sales are valued.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.