Prada Client Advisor

About Prada

Prada is an emblem of Italian sophistication, intellectual design, and cultural modernity, with a heritage dating to 1913 in Milan. As an employer, the House offers professionals the opportunity to contribute to a globally admired luxury group where creativity, craftsmanship, and innovation are pursued with disciplined excellence. Prada values discerning talent across design, retail, operations, digital, and corporate functions, fostering an environment shaped by curiosity, precision, and respect for heritage. Employees are invited to participate in a dynamic international culture that balances artistic vision with commercial rigor, while advancing the brand’s enduring influence in fashion, leather goods, and contemporary luxury.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming retail environment and addressing every request with exceptional service in accordance with the client journey ceremony
• Capture and maintain customer data within the Company CRM system to foster personalized relationships, support clienteling initiatives, and identify future sales opportunities
• Champion an omnichannel retail mindset, seamlessly integrating in-store and digital touchpoints
• Collaborate effectively with colleagues across departments, fostering open communication and ensuring consistent service delivery whilst upholding diversity and inclusion values
• Deliver an exemplary in-store experience, warmly greeting customers and attending to their needs with attentiveness
• Drive cross-selling initiatives across departments, actively pursuing sales opportunities to achieve individual targets and key performance indicators
• Maintain current knowledge of fashion trends, competitor offerings, and evolving market dynamics
• Demonstrate comprehensive product and brand knowledge, articulating the heritage and craftsmanship of Prada collections
• Address customer concerns professionally, escalating to management when necessary to ensure satisfactory resolution
• Maintain elevated visual merchandising standards on the shop floor, adhering to Company operational guidelines and stock procedures
• Contribute to store security by remaining vigilant against product loss and theft

Qualifications

• Genuine curiosity and demonstrated interest in luxury, fashion, art, and design
• Proven experience building and nurturing long-lasting client relationships
• Ability to work both collaboratively within a team and independently when required
• Excellent verbal and written communication skills with strong interpersonal acumen
• Ambitious mindset coupled with resilience, self-motivation, and results-driven orientation
• Strong problem-solving capability and ability to handle pressure

Skills

Experience

Experience building long-lasting relationships with clients in a luxury or retail environment is strongly preferred.

Workplace

Culture

Prada fosters a intellectually curious and forward-thinking workplace where heritage craftsmanship, contemporary design, and cultural dialogue intersect. As an employer, it encourages disciplined creativity, cross-functional collaboration, and a refined attention to detail, offering teams the opportunity to contribute to one of luxury fashion’s most influential maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.